Digital Services Act Compliance

Q: I submitted the wrong form — what should I do?

If your issue involves copyright, trademark, DMCA, or any other IP matter, please re-submit using the IP Infringement Form so it can be handled correctly.

Q: What happens after I submit?

We review all reports and assess the content identified. If you provide an email address, you'll receive a confirmation and a follow-up on our decision where applicable.

Q: Can I report multiple URLs in one submission?

Yes. Include each URL in your report. If you have many URLs, grouping them by issue type (e.g., "counterfeit listings" vs. "regulated product claims") helps us review them more efficiently.

Q: How long does a review take?

Timeframes vary based on report type, detail provided, and complexity. Providing clear URLs and supporting context helps us resolve reports faster.

Q: Will my contact information be shared with the merchant?

For IP Infringement Form submissions, your contact information may be shared with the party who posted the reported content. For other reports, we may share limited information with relevant parties where required to investigate, in line with applicable legal requirements.

Q: Is this for emergencies?

No. If there is an immediate risk of harm, please contact local emergency services or the relevant authorities.

Report Intellectual Property Infringement or Illegal Content

Commerce is a software-as-a-service platform that enables merchants to create online stores. While Commerce does not control what merchants sell, we take reports of intellectual property infringement and illegal content seriously and will act on valid notices.

Report Intellectual Property Infringement

Most Commonly Used Form

Use this form to report copyright infringement, trademark violations, counterfeit goods, stolen images or text, logo misuse, brand misuse, DMCA-related concerns, or any other intellectual property issue. For example, if someone is selling goods that use your images or wordmarks, submit this report.

Submit an IP Infringement Report

Report EU Illegal Content (DSA)

Rarely Applicable Form

Only use this form if you are reporting non-IP content offered to EU shoppers that is allegedly illegal under EU law — such as prohibited weapons, threats, hate speech, or scams. Do not use this form for copyright, trademark, DMCA, or any other IP issue – even if targeted to EU shoppers.This form may be used by government representatives, trusted flaggers, and the general public

Submit an EU Illegal Content Report

Submit a Follow-up Inquiry

If you previously submitted an EU Illegal Content report, received a decision, and have concerns about the outcome, you may submit an inquiry regarding that decision.

Submit a Follow-up Inquiry

DSA Transparency Report

In accordance with the Digital Services Act, Commerce publishes an annual transparency report covering its content moderation activities. The following reports are available:

February 17, 2024 to December 31, 2024

January 1, 2025 to December 31, 2025

DSA Designated Point of Contact

For DSA-related communications from Member State authorities, the European Commission, or the European Board for Digital Services, Commerce's designated point of contact is DSAcompliance@commerce.com.

Frequently Asked Questions

If your issue involves copyright, trademark, DMCA, or any other IP matter, please re-submit using the IP Infringement Form so it can be handled correctly.

We review all reports and assess the content identified. If you provide an email address, you'll receive a confirmation and a follow-up on our decision where applicable.

Yes. Include each URL in your report. If you have many URLs, grouping them by issue type (e.g., "counterfeit listings" vs. "regulated product claims") helps us review them more efficiently.

Timeframes vary based on report type, detail provided, and complexity. Providing clear URLs and supporting context helps us resolve reports faster.

For IP Infringement Form submissions, your contact information may be shared with the party who posted the reported content. For other reports, we may share limited information with relevant parties where required to investigate, in line with applicable legal requirements.

No. If there is an immediate risk of harm, please contact local emergency services or the relevant authorities.

If your issue involves copyright, trademark, DMCA, or any other IP matter, please re-submit using the IP Infringement Form so it can be handled correctly.

We review all reports and assess the content identified. If you provide an email address, you'll receive a confirmation and a follow-up on our decision where applicable.

Yes. Include each URL in your report. If you have many URLs, grouping them by issue type (e.g., "counterfeit listings" vs. "regulated product claims") helps us review them more efficiently.

Timeframes vary based on report type, detail provided, and complexity. Providing clear URLs and supporting context helps us resolve reports faster.

For IP Infringement Form submissions, your contact information may be shared with the party who posted the reported content. For other reports, we may share limited information with relevant parties where required to investigate, in line with applicable legal requirements.

No. If there is an immediate risk of harm, please contact local emergency services or the relevant authorities.